Welcome to City Optics. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
City Optics is an online eyewear store based in Bangladesh, offering eyeglasses, sunglasses, lenses, and related accessories. We reserve the right to update, modify, or change these terms at any time without prior notice.
2. Product Information
We strive to display accurate product descriptions, images, pricing, and availability. However, slight variations in color, size, or appearance may occur due to screen settings or manufacturing differences.
3. Prescription Responsibility
Customers are responsible for providing accurate prescription information while ordering prescription glasses or lenses. City Optics will not be liable for issues caused by incorrect prescription details submitted by customers.
4. Pricing & Payments
All prices displayed on the website are in Bangladeshi Taka (BDT). We reserve the right to change prices or offers without prior notice. Payments can be made through available payment methods shown during checkout.
5. Order Confirmation
After placing an order, customers will receive an order confirmation via email or SMS. City Optics reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, or suspicious activity.
6. Shipping & Delivery
We aim to deliver products within the estimated delivery timeframe. However, delivery delays may occur due to courier issues, weather conditions, public holidays, or other unforeseen circumstances.
7. Returns & Exchanges
Customers may request a return or exchange within the specified return period if the product is damaged, defective, or incorrect. Products must remain unused and in original packaging. Customized prescription products may not be eligible for return unless there is a manufacturing defect.
8. Warranty
Warranty coverage, if applicable, varies by product and brand. Warranty does not cover accidental damage, improper handling, or normal wear and tear.
9. User Account
Customers are responsible for maintaining the confidentiality of their account information and passwords. Any activity under your account will be considered your responsibility.
10. Intellectual Property
All website content, including logos, images, graphics, text, and designs, belongs to City Optics and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
City Optics shall not be held responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
12. Privacy
Customer information is handled according to our Privacy Policy. We do not sell or share personal information with unauthorized third parties.
13. Governing Law
These Terms & Conditions shall be governed and interpreted according to the laws of Bangladesh.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us through our official website or customer support channels.
Thank you for choosing City Optics.