At City Optics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By accessing or using City Optics, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment-related information
- Prescription details (for prescription eyewear)
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Verify transactions
- Improve website functionality and user experience
- Send order updates and promotional offers
- Personalize product recommendations
- Prevent fraud and unauthorized activity
3. Prescription Information
Prescription details submitted by customers are used solely for processing prescription eyewear orders. Customers are responsible for ensuring that submitted prescription information is accurate and up to date.
4. Payment Security
City Optics does not store sensitive payment details such as card numbers or banking passwords. Payments are processed through secure and trusted payment gateways.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Remember user preferences
- Analyze website traffic
- Enhance website performance
Users may disable cookies through browser settings, though some website features may not function properly.
6. Sharing of Information
City Optics does not sell, rent, or trade personal information to third parties. We may share limited information with:
- Delivery and courier partners
- Payment gateway providers
- Service providers assisting website operations
Information may also be disclosed if required by law or legal process.
7. Data Protection
We implement reasonable security measures to protect customer information against unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.
8. Third-Party Links
Our website may contain links to external websites or social media platforms. City Optics is not responsible for the privacy practices or content of third-party websites.
9. User Rights
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Delete account information (subject to legal or operational requirements)
10. Children’s Privacy
City Optics does not knowingly collect personal information from children under the age of 13 without parental consent.
11. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately after being published on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact City Optics through our official customer support channels.
Thank you for trusting City Optics.